Refund and Cancellation Policy

This Appendix forms part of the Terms and explains free trials, automatic renewal, cancellation, our voluntary refund promise, and statutory rights for Footage Manager Pro.

Your subscription automatically renews at the selected interval until canceled. We send the account email a reminder stating the renewal date, then-current price, and cancellation method at least 7 days before a monthly renewal and at least 30 days before an annual renewal.

Keep your email address current. If we do not send the promised renewal reminder, the related renewal charge is a refund exception under B-5.

You may cancel any time before the next renewal through account billing, the Lemon Squeezy Customer Portal, or support@footagemanager.com. A request that reaches our support channel before renewal is timely based on its receipt timestamp.

Cancellation stops future renewals. Without a refund, Pro normally remains available through the already paid period. If provider processing causes a charge after a timely cancellation, we refund that renewal in full.

Consumers and Business Customers may request a full refund of the first successful paid Footage Manager Pro charge on the account within exactly 14×24 hours after its transaction timestamp. This includes the first charge after a trial and applies to both monthly and annual subscriptions.

This is our voluntary promise in addition to statutory withdrawal rights. We may limit this voluntary promise where objective evidence shows fraud, payment-method theft, or repeated refund abuse, but never to limit a non-waivable statutory right.

The B-4 voluntary full-refund promise does not apply to a normal renewal after the first paid charge. We nevertheless issue a full refund or the amount legally required where:

Consumers in Korea retain all withdrawal, cancellation, termination, and refund rights under the Korean Act on the Consumer Protection in Electronic Commerce and other applicable law. Any exception for commenced digital content or services applies only where its statutory requirements and separate notice are satisfied; this Appendix does not waive mandatory rights.

Even after the B-4 period, a Korean Consumer may cancel Annual Pro and request a refund for the prepaid unused period, calculated daily from the effective cancellation date. We charge no early-termination penalty and deduct only the price of the period already provided and adjustments permitted by law.

When a full refund is approved, we also cancel future renewal and Pro access ends as soon as approval and entitlement reversal are processed. For a Korean annual-plan unused-period refund, Pro access ends on the effective cancellation date.

We assess and approve eligibility under this Policy. Lemon Squeezy, as MoR, sends the actual funds back to the original payment method. Lemon Squeezy may also refund separately under its Buyer Terms, payment-network requirements, or chargeback-prevention rules. Your bank or card issuer may need additional processing time.

Refund and subscription cancellation are separate provider actions, so we verify both states when approving a refund.

Submit the refund form in your account, or email support@footagemanager.com with your account email and order number. A reason is optional. Never send a full card number, password, or authentication code.

Policy changes apply to purchases made after the change; completed purchases normally keep the version in effect at purchase. A favorable change or mandatory law may also apply to an earlier purchase. Previous versions remain in the document history.